Use the appropriate program to open the document or file that you want to import into OneNote. For example, use Microsoft Office Word to open documents or Microsoft Office Excel to open Excel workbooks. Office for mac repeatedly gives you keychain access or sign in prompts, use. A prompt to sign in to your Microsoft Account or Office 365 for business. Quit out of all Office for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. If your Mac keeps asking for the login keychain password (Apple.
Hi All, From your description, I learned that the Keychain access message pop out everytime when opening an Office 2016 for Mac app. Even after you select 'Always Allow', the box still appear. 1).Please try reseting your Office related Keychain entries and see the outcome. Please refer to: 2).Please try deleting the keychains related to your Office 365 work or school account and sign in the Office with your Office 365 work or school account.
A.Open Finder click the Go on the top navigation barUtilities double click Keychain Access b.Delete the password related to Office 365 work or school account as bellow: Unknown Microsoft Office Identities Settings 2 Microsoft Office Identities Cache 2 (Type is MicrosoftOffice152Data:ADAL:xxxxxxxxxxxxxxxxxx) c.Sign in the Office 2016 for Mac client to check the outcome. If the issue persists, we need tenant information from affected customers so we can escalate this issue to our Engineering team for further investigation. If you are not a tenant administrator either check with your workplace/school tech support team for updates on the status of your service or have them engage with us on this thread. To protect your privacy, I have sent you a private message asking for the following information.
You can go to this link to access to the Private Message: 1.The version of your Mac; 2.The build of Office 2016 for Mac; 3.The tenant domain information. Contoso.onmicrosoft.com); 4.The contactable email address of your global admin; 5.In order to further investigate the issue, I'd like to collect the following logs: a).Go to the following path to get the Office 365V2 Log: /Library/Containers/com.micosoft.Office365ServiceV2/Data/Library/Caches/Microsoft/uls/ com.micosoft.Office365ServiceV2/logs b).Go to the following path to get Outlook application’s log: /Library/Containers/Com.microsoft.Outlook/Data/Library/Caches/Microsoft/uls/Com.microsoft.Outlook/logs Please also provide us with logs for other application, like Word, Excel, etc. You can go to the path above after replacing the Outlook with Word, etc. 6.Gathering a system report by referring to Your effort and cooperation are highly appreciated. Best regards, Mills. Same issue here, and at this point, I am unable to communicate with customers b/c Lync does not let me log in. This is a disaster.
1) It's a late 2013 MacBook Pro Retina, 15' which came with Mavericks installed and I upgraded to Yosemite. Last Friday I upgraded to El Capitan doing a clean install of OS X and just carried over my user folder. Office 2016 was newly installed on that machine. 2) Office 2016 version is 15.16 (151105). Verified just now that there is no other update available.
Lync says Version 14.2.1 (150923), and no update available. All other info I am happy to send in a private message. Got it to work in the meantime, since I had to. Main problem was that in the Keychain software, that OCKeyContainer did not exist. So all those tips saying to delete that key from the software were useless, as there was nothing to delete. Turns out, that container did in fact exist in /Library/Keychains (but was not displayed in the Keychain utility).
Once I deleted that file/folder, I could log into Lync without any problem and the container was created newly. For all other Office programs (expecially OneNote) messages had stopped earlier, once I had deleted all references to 'Office', 'Microsoft' and 'Outlook' as described by Mills Fan MSFT Support above. CAUTION: Just a note of caution to everyone reading this - you will need to re-enter all those passwords. So be ready and have them available before you delete those Keychain entries.
Hi GAHokie, Thanks for your information PM. I would make summary: According to your video, seems you are using ADFS environment. The issue might still be related to your current credential. You follow the steps below to reset Keychain and resolve the issue you is experiencing. Resetting the default keychain deletes all the passwords saved in the keychain, but should allow you to sync up. 1.In the Keychain Access app on your Mac, choose Keychain Access Preferences.
2.Click Reset My Default Keychain. 3.In the Finder on your Mac, choose Apple menu Log Out. When you log in again, save your current password in a keychain. If your user password was reset because you forgot your password, and you can’t provide the old password for the keychain, you won’t be able to access the information in the old keychain, and a new blank keychain is created. Regards, Eli.